Shipping & Returns


Domestic Shipping Policy 

We are happy to announce that orders shipping within the contiguous US receive Free Shipping!

For orders outside of the continental US, shipping charges for your order will be calculated and displayed at checkout. 

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation and tracking number by email once your order has shipped.

Shipment P.O. Boxes

We do not ship to P.O. boxes. We can only ship to a valid street address.

Customs, Duties, & Taxes

Renlicon is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Renlicon is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team at (530) 893-5244 to file a claim. Please save all packaging material and damaged goods before filing a claim.

Return Policy

No returned merchandise will be accepted without prior written consent and a NC return number being issued by a representative of Renlicon. Any merchandise which may be returned because of a warranty issue shall not be subject to this policy but shall be handled as per Renlicon's warranty.

Any merchandise that is not returned under the provisions of the warranty shall be subject to the following:

  • Products must be returned within 30 days of receipt for refund or exchange.
  • All returned items must be identified with an RMA (NC) number issued by a representative of Renlicon.
  • Products must be unused to be returned. 
  • Merchandise condition must be free of damage. Merchandise cost will not be credited back to the customer until merchandise is returned to, and inspected by Renlicon. If damage is discovered, the cost of repair will be subtracted from the credit owed. 
  • Pictures are required to claim defective merchandise, along with a copy of the original invoice.
  • The customer returning merchandise will be responsible for return freight charges.
  • Refunds are for the cost of the products only. No shipping charges will be refunded.
  • Processing your return may take 4-8 weeks.