No returned merchandise will be accepted without prior written consent and a NC return number being issued by a representative of Renlicon. Any merchandise which may be returned because of a warranty issue shall not be subject to this policy but shall be handled as per Renlicon's warranty.
Any merchandise that is not returned under the provisions of the warranty shall be subject to the following:
- Products must be returned within 30 days of receipt for refund or exchange.
- All returned items must be identified with an RMA (NC) number issued by a representative of Renlicon.
- Products must be unused to be returned.
- Merchandise condition must be free of damage. Merchandise cost will not be credited back to the customer until merchandise is returned to, and inspected by Renlicon. If damage is discovered, the cost of repair will be subtracted from the credit owed.
- Pictures are required to claim defective merchandise, along with a copy of the original invoice.
- The customer returning merchandise will be responsible for return freight charges.
- Refunds are for the cost of the products only. No shipping charges will be refunded.
- Processing your return may take 4-8 weeks.